My Time, Like Yours, Is Valuable!

At Roselle Park Dental, we do our best to accommodate all of our patients' schedules, while trying to be on time for our patients. We are open early in the morning and until 8 pm during the week. We also offer two Saturdays per month for those who find it hard to come during the week. There are many ways we try to stick to our patient schedule:

1. We book one patient with one provider so that provider has enough time to work with a patient

2. For visits that require a patient payment, we reserve the appointment time with the provider with a payment (much like a hotel.)

3. We send appointment reminders via e-mail, text and phones to make sure our schedule is efficient and optimal.

4. We reserve the right to not offer future appointments to those who habitually no-show for appointments.

I know you may be thinking--"I had to wait at the doctor's office once for more than 20 mins!" Yes, that sometimes occurs, but we try our very best to make sure we see our patients at their appointment time. However, some things are just unforeseeable. For example, we may have a patient who is in the office with an emergency: an infection, broken tooth, extreme pain, etc. We must be available for these patients to relieve their pain as best we can, and we cannot rush through dental treatment.

Other times, we run behind because a certain procedure turns into something else that takes much longer. For example, we may be doing a filling, but while removing the decay, we see that it has reached the nerve, and now we must do a root canal. Or, we may have a patient who is fearful of the dentist, and may need more time relaxing or being coached through the appointment. When we see children, it is hard to know how they will behave each time they are here.  Lastly, sometimes a patient is late to his/her appointment and it has a domino effect on the patients who have appointments later.

I feel really badly when I keep a patient waiting. We want to stay on schedule just as much as you, but if certain circumstances arise, we cannot rush one patient to see another.

A dental office’s schedule is similar to traffic. There is going to be a rush hour so please be patient.  If you absolutely need an evening appointment, please understand that there may be a small delay, but we are moving as fast as we can.  However, you can significantly reduce any unnecessary delays for you or any other patients by booking your appointments in the morning and being as punctual as possible.